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SHIPMENT

Packaging

We attach great importance to sustainable and environmentally friendly products.

For this reason, we use environmentally friendly materials such as paper, cardboard and paperboard to ship Wildfang products. This has the advantage of being easy to dispose of in the waste paper bin and is 100% recyclable. The materials used are FSC®-certified, partly made from recycled paper and manufactured in Germany.

 

Parcel service & Shipping costs

Our shipping is 100% climate-neutral using the Deutsche Post/DHL GoGreen service. We process orders in bulk twice a week (Tuesday and Thursday). For environmental reasons, we do not drive to the post office every day or order the DHL parcel service to pick up the goods every day. We mostly ship as maxi letters to keep material and shipping costs as low as possible. For order quantities that exceed the dimensions of a maxi letter, we offer shipping as an insured DHL parcel.

 

Shipping costs Germany :

Maxi letter/small package up to 2kg for 4.40€.

DHL parcel up to 5kg for 7.90€.

Free shipping from 99€.

 

International shipping costs :

Goods mail up to 1kg for 9.50€.

Parcels up to 2kg for 12.50€.

Parcels to Switzerland up to 2kg for 17,50€.

Please note that import duties may apply depending on the country.

If your country is not listed at checkout, please contact us. We will be happy to calculate the shipping costs for you individually.

 

Direct Recycling

The paper, envelopes and notepads we use every day in our office are a waste product through direct recycling and offer the following environmental benefits compared to conventional waste paper processing methods: 100% savings in water, bleach, virgin fiber, binding agents and over 95% savings in energy.

RETURN

Return Policy

Consumers have a fourteen-day right of withdrawal.

 

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, you must inform us (Karina Elisabeth Krumbach, Nächstenbacher Weg 97, 69469 Weinheim, Germany, wildfangshop@outlook.com, telephone: 062013891900) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail). You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

 

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

 

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

– To Karina Elisabeth Krumbach, Nächstenbacher Weg 97, 69469 Weinheim, Germany, hallokarina@mail.de

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
Goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if notification is on paper)

- Date

(*) Delete as appropriate.

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